Introduction
ExperIA respects your privacy. This Privacy Policy describes the information we may collect from you and how we may use that information. ExperIA offers electronic check-in, dining and shopping information, Digitalized Travel Documentation for flight boarding, and other services through the ExperIA Mobile Application. By using our services, you entrust us with your information, and we are committed to protecting it.
About Us
In this Privacy Policy, we (InJourney Airports) are a company engaged in airport services and related airport services, acting as data controllers for all personal data processed as described in this Privacy Policy.
Scope of Privacy Policy
This Privacy Policy governs the collection, use, storage, and protection of user information when using ExperIA's services. By using ExperIA, you confirm that you have read, understood, and agreed to this Privacy Policy.
Information Collected
ExperIA collects and processes personal data such as name, phone number, email address, profile photo, device ID, and other information necessary to provide and improve services.
Information You Provide
Account Information includes data required during registration such as name, email address, phone number, device ID, and profile photo. Mandatory fields must be filled to access certain features like Electronic Check-in and ExperIAPass.
Information Collected Automatically
We collect usage information and activities to personalize the user experience, recommend services, and improve application functionality.
Management and Use of Personal Data
We manage personal data in accordance with applicable security standards and laws. Personal data can be used for service delivery, personalization, identity verification, compliance with regulations, auditing, customer support, fraud prevention, and service improvement.
Disclosure of Personal Information
ExperIA does not sell or rent personal data. Personal information may be shared with business partners, affiliated companies, authorities, or third parties based on confidentiality agreements, as required by law or for legitimate business purposes.
Information Security
We implement technical and organizational measures to protect personal data. While we strive to achieve maximum security, absolute protection cannot be guaranteed.
Changes to Policy and Withdrawal of Consent
Users can access, update, or withdraw consent for data processing. Withdrawal of consent may affect the availability of services.
Privacy Policy Updates
We may update this Privacy Policy from time to time. Continued use of the ExperIA platform indicates acceptance of any updates.
Regulatory Compliance
This Privacy Policy complies with Google Advertising Policies, CalOPPA, COPPA, Fair Information Practices, and the requirements of the CAN-SPAM Act.
Contact Information
If you have any questions or complaints regarding this Privacy Policy, please contact us:
PT Angkasa Pura Indonesia
InJourney Airports
M.H. Thamrin No.11
RW.004, Gondangdia
Menteng, Kota Adm. Jakarta Pusat
Jakarta 10310
Indonesia
Contact Center: 138 / 172
E-mail: contact@injourneyairports.id